Shipping policy

Shipping Policy

Effective Date: September 9th, 2026

This Shipping Policy explains how we process, ship, and deliver orders placed on www.odeebah.com.

1. Order Processing

  • Orders are processed within 1 to 2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email/SMS once your order has been shipped, along with tracking details (if available).

2. Shipping Within Pakistan

  • We currently ship to all major cities and towns across Pakistan.
  • Estimated delivery times:
    • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, etc.): 2–4 business days.
    • Other cities/remote areas: 4–7 business days
  • Delivery times are estimates and may vary due to courier delays, weather, or public holidays.

3. Shipping Charges

  • We offer free shipping on all orders.

4. International Shipping

  • We currently do not ship outside Pakistan.
  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

5. Cash on Delivery (COD)

  • COD is available for orders within Pakistan.
  • Please ensure someone is available at the delivery address to receive and pay for the order.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via [email/SMS/WhatsApp]. You can track your order directly through the courier's website or by contacting us at +92-313-5909833.

7. Delayed or Failed Deliveries

  • If a delivery attempt fails (e.g., recipient unavailable, incorrect address), the courier may attempt redelivery or return the order to us.
  • If an order is returned to us due to an incorrect address provided by the customer, re-shipping charges may apply.
  • If your order is delayed beyond the estimated delivery window, please contact us and we will follow up with the courier on your behalf.

8. Lost or Damaged Packages

  • If your package arrives damaged, please contact us within 2 days of delivery with photos of the item and packaging, and we will arrange a replacement or refund as per our Refund Policy.
  • If your order shows as delivered but you did not receive it, please contact us within 2 days so we can investigate with the courier.

9. Address Accuracy

Please double-check your shipping address and contact number at checkout. We are not responsible for delays or non-delivery caused by incomplete or incorrect address information provided by the customer.

10. Contact Us

For any shipping-related questions, reach out to:
Odeebah
Email: odeebah.official@gmail.com
Phone: +92-313-5909833
Website: www.odeebah.com