Refund policy

Refund Policy

Effective Date: September 9th, 2026

Thank you for shopping at Odeebah (www.odeebah.com). We want you to love what you order. If something isn't right, here's how we handle returns, refunds, and exchanges.

1. Eligibility for Returns

You may request a return or refund within 3 days of receiving your order. To be eligible, items must be:

  • Unworn, unwashed, and unused
  • In original condition with all tags attached
  • In the original packaging (where applicable)

2. How to Request a Refund

  1. Email us at odeebah.official@gmail.com within 3 days of delivery, including your order number and reason for return.
  2. We'll confirm your eligibility and provide return instructions (including the return address).
  3. Ship the item(s) back to us within 2 days of receiving return approval.
  4. Once we receive and inspect the item, we'll notify you of the approval or rejection of your refund.

3. Return Shipping

Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

4. Refunds

  • Approved refunds will be issued to your original payment method within 10 to 15 business days.
  • Original shipping fees are non-refundable, unless the return is due to our error (wrong or defective item).

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 2 days of delivery with photos of the issue. We'll offer a free replacement, exchange, or full refund, including any shipping costs.

6. Exchanges

We currently do not offer size or color exchanges.

7. Sale Items

Items purchased on sale or with a discount code are final sale and not eligible for refund.

8. Late or Missing Refunds

If you haven't received your refund within the stated time frame:

  • Check your bank account again.
  • Contact your card issuer or payment provider — processing times can add delays.
  • If you've done this and still have not received your refund, contact us at odeebah.official@gmail.com.

9. Contact Us

For any questions about this Refund Policy, reach out to:
Odeebah
Email: odeebah.official@gmail.com
Website: www.odeebah.com